EDI Contact List

Payer EDI Fact Sheets	For specific payer requirements to file claims electronically, see Payer EDI Fact Sheet section from home page of this website.
Claim Routing, Clearinghouse Rejections, or Transactions Responses	Your vendor should be first point of contact: If you use software maintained by a company other than Emdeon to submit your claims electronically, call your vendor. Your vendor should contact Emdeon if further assistance needed. ON 24/7: If you use Emdeon Office or Claim Master, you can have access to Emdeon's online support tool, enabling you to obtain customer service support online 24 hours a day, 7 days a week. EBS Batch Help Desk: If you use an Emdeon product to submit your claims, contact us directly at 1.800.845.6592.
Emdeon Office	1.877.469.3263 Option 1: Emdeon invoice Option 2: Setting up NPI Crosswalk Option 3: Resetting password or report review Option 4: Eligibility/Referral transaction Option 5: Enrollment issues Option 6: Technical assistance with Emdeon Office Option 7: Sales
Emdeon Client Solutions Support Line	1.800.845.6592 Option 1: Enrollment Option 2: Emdeon Billing statement Option 3: Contracted client requiring support assistance Option 4: Payer Option 5: Know your party's extension EDI Tip Sheet and FAQs (Frequently Asked Questions) are valuable EDI resources that can be accessed from toolbar at top of this page.
Payer Lists Claim Real-Time ERA	Click here to access Payer Lists Commercial and Government Payers/Payer IDs Payers offering Real-Time transactions Payers accepting Secondary/COB claims electronically Payers accepting NPI (National Provider ID) ERA/EFT Payers
ERA Signup	If you would like to be contacted for signing up with ERA, send an email to: ERAsignup@emdeon.com Please provide following information: Tax ID Number Name of Organization Contact Name Contact Phone
Emdeon ePayment Registration	Enroll once and connect to all Emdeon participating payers to receive Electronic Funds Transfers (EFTs): 1.866.506.2830 Option 1
Payer Registration and Enrollment Forms	Payer Enrollment forms for registration are only available for those payers listed on the Emdeon Payer Lists which require enrollment. Please refer to Enroll column on payer lists to determine if there are registration requirements. Click here to access Payer Lists Click here to access Enrollment Forms or call 1.800.845.6592 option 1 for Enrollment Dept
Emdeon FAX on Demand	Fax on Demand provides easy access to many documents Emdeon and our payer partners have available to assist you with EDI transactions. Documents are delivered directly to your fax machine. 1.800.760.2804 Option 1: To place an order Order Document - option 1 Order Catalog - option 2 Option 2: FOD Tutorial
Emdeon's Aetna Support Line	1.888.942.8742 Option 1: Real-Time eligibility, referral, or precertification trx over phone using VRU (Voice Response Unit) Option 2: Aetna Real-Time Eligibility, Referral, Precertification or Claim Status Inquiry or processing these trx via swipe card terminal Option 3: Aetna medical, dental, or hospital electronic claim message response or status of a claim Option 4: Aetna ERA Option 5: Aetna trx using Online Companion software Option 6: Aetna trx using Emdeon Office
SALES - Products & Services	1.866.369.8805 Physician Sales (1-15 docs) 1.877. EMDEON.6 Hospitals, Labs and Groups with more than 15 docs 1.866.577.3536 Spanish
HIPAA Resource Information and Industry HIPAA Links	Click here for HIPAA information from Emdeon
NPI (National Provider Identifier)	1.866.794.4722 NPI, Provider ID errors - option 1 For more information, visit https://nppes.cms.hhs.gov
Explanation of Benefits Support	Contact the insurance payer directly
Practice Management or Hospital Information Software Changes	Contact your Practice Management Software Vendor or Channel Partner directly to request changes to your software. Examples of updates: Payer Name Payer ID Payer Address Electronic Edit Reports Submitting "Optional" Fields Submitting Secondary or COB Claims Electronically Submitting NPI
Massachusetts only Support: HealthWire POS InfoDial BCBS of MA Office Transactions	1.800.266.2206 POS supplies: option 8 Sales or Products: option 1 Invoice: option 2 HealthWire: option 3 POS: option 4 InfoDial: option 5 EMC, PTN, PGA, or EDI Support: option 6 BCBS MA Online Services on Emdeon Office: option 7
More Emdeon Contacts	Click here for more Customer and Sales Support numbers